Our Homes are regulated by the Care Quality Commission (CQC). A statutory body that inspects and regulates care homes throughout the United Kingdom.
The Care Quality Commission is the new health and social care regulator for England. Taking over the role of the CSCI (Commission for Social Care Inspection) from April 2009. They look at the joined up picture of health and social care. Their aim is to ensure better care for everyone in hospital, in a care home and at home.
Brief description from the CQC website:
Located in a quiet residential street, close to city centre and other local amenities, this grade II building provides environmentally pleasant accommodation for residents. The home generally caters for elderly frail people, but has developed the service so that residents with dementia are now cared for as well.
There are twenty-three single and three double bedrooms on two floors, and twenty rooms have en-suite facilities. There are three bathrooms, and a shower room. High ceilings, domestic furniture with a few antique pieces creates an environment enjoyed by residents.
The garden offers a combination of paved patio area and beautifully maintained grassed area with flowerbeds, and easy access from the large, new all weather conservatory.
There is space for some parking at the home.
The home makes CQC inspection reports available to residents and families on request.Any prospective service users and or their representatives are sent information about the home before they make a decision to move in. The CQC can be contacted directly:
For general enquiries call our customer services team, who are available 8.30am to 5.30pm, Monday to Friday.
Telephone: 03000 616161
Email: enquiries@cqc.org.uk
By Post:
Care Quality Commission National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
If you need advice our manager is on hand and will talk to you about the support you may need. Simply email or pick up the phone and we can help you as much as we can.
