58-6O BUSHMEAD AVENUE
Tel: (01234) 353884
Welcome to Bushmead Court, we are registered with
the Care Quality Commission as a 27 bedded residential
care home for the elderly. Accommodation consists of 23 single rooms and 2 double bedrooms.
Our aim is to provide the very highest standards of 24 hour care, the team is led by our Matron / Manager. She also plans day to day care in collaboration with the Deputy Matron / Manager and her team of Senior Carers who are supported by experienced Carers, some of whom have trained to NVQ Levels 2 & 3 in care. In – house training is provided to promote and increase standards within the Home.To discuss our fees please contact the Matron/Manager. Special rates apply for two service users sharing a room or for single occupancy of a double room. Matron/Manager will discuss our charges with the prospective service user or their representative following an accurate assessment of the level of care required. This assessment is made prior to admission to Bushmead Court.
OUR PHILOSOPHY OF CARE INCLUDED IN OUR MISSION STATEMENT OF VALUES AT BUSHMEAD COURT PROVIDES:
A safe, caring, warm and homely environment where the remaining years can be spent in peace and dignity, maintaining the individual’s identity, privacy and self esteem.The delivery of excellent standards of personal care to promote and maintain physical, mental, emotional and spiritual well being. Assessing the individual’s social and care needs by listening and involving them with family, friends, doctors and nurses to formulate a package of care tailored to their needs. Please do not hesitate to contact the Matron/ Manager, Vivien Stone to arrange an interview and to visit Bushmead Court and view the Care Home’s excellent facilities.
STATEMENT OF AIMS & OBJECTIVES (MISSION STATEMENT)
It is the objective of Bushmead Court to provide care to all service users to a standard of excellence, which embraces fundamental principles of good care practice. This may be witnessed and evaluated through the practice, conduct and control of quality care in the home. It is a fundamental ethos that those service users who live in the home should be able to do so in accordance with the home’s Statement of Values, ref Policy No. 210.It is the objective of the home that service users shall live in a clean, comfortable and safe environment, and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of service users and will provide the appropriate degree of care to assure the highest possible quality of life within the home.To meet those client needs the care service within the home is designed to achieve the following objectives:
To deliver a service of the highest quality, Bushmead Court is following the Blue Cross mark of Excellence Quality Assurance Programme and has completed all the relevant documentation. To reinforce this, it is the policy of management that Bushmead Court shall, as applicable to the business, apply to meet the requirements of the International Quality Standard ISO 9000 (latest revision) on completion of their Quality Assurance Programme.
To ensure that the care service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each service user’s right to independence, privacy, dignity, fulfillment, and the rights to make informed choices and to take risks.
To ensure that each service user’s needs and values are respected in matters of religion, culture, race, or ethnic origin, sexuality, and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
To endure that the care service in whole is delivered in accordance with the Statement of Terms and Conditions agreed at the point of moving into the home.
To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable service user care needs to be met.
To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for the service user.
To ensure that all service users receive written information on the home’s procedure for handling complaints, comments and compliments, and it is used.
STATEMENT OF VALUES (PHILOSOPHY OF CARE)
This policy identifies the Philosophy of Care of the Home and can be used in conjunction with policy numbers 208 and 209 to form the Statement of Purpose of the Home. Bushmead Court aims to provide its service users with: A safe, caring, warm and homely environment where the remaining years can be spent in peace and dignity, maintaining the individual’s identity, privacy and self esteem.The delivery of excellent standards of personal care to promote and maintain physical, mental, emotional and spiritual well being. Assessing the individual’s social and care needs by listening and involving them with family, friends, doctors and nurses to formulate a package of care tailored to their needs.This will be achieved through programmes of activities designed to encourage mental alertness, self-esteem, social interaction with other service users and with recognition of the following core values of care which are fundamental to the Philosophy of our Home:All care staff within the home will be appropriately trained to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in care practices as may be laid down in appropriate legislation, regulations and the National Care Standards Commission guidelines.
The staff at Bushmead Court do their utmost to ensure that our care, services, attention and courtesy provided to all residents, and their families and friends, meet the highest standards at all times. We invite feedback on our care and services; please let our staff know any comments you may wish to make.We recognise that concerns do occasionally rise, and welcome them being brought to our attention at the earliest possible opportunity. Please discuss any concerns you may have with a member or staff as soon as possible. If the member of staff is unable to address your concerns immediately, he/she will bring the concerns to a more senior member of staff who can take the necessary action.
Mrs Anne Bentley, Matron / Manager
Bushmead Court, 58/60 Bushmead Avenue, Bedford, Beds, MK40 3QW
Tel: (01234) 353884
Please bear in mind that the sooner we are aware of your concerns, the quicker we can resolve them!